DELIVERY
Shipping costs & Details

Shipping costs & useful information





EUROPE

Rates displayed excluding tax (VAT)


Wine delivery all over Europe
Quantities Zone 1 Zone 2 Zone 3 Norway Swiss
1 to 12 (*) 16€ 18€ 32€ 45€ 62€
13 to 24 29€ 34€ 60€ 65€ --
25 to 36 42€ 49€ 89€ 65€ --
37 to 48 65€ 78€ 130€ 80€ --
19 to 24 55€ 58€ 79€ 95€ --

Particularities:

  • Prices displayed excluding tax (VAT)
    The applicable VAT rate varies according to the country of destination

  • (*)For champagne:
    delivery calculated on weight ranges from 1 to 10 bottles

  • Orders are limited to 48 bottles per shipment
    for larger quantities:
    please contact our customer service for a personal shipping quote

  • N.B: for some remote areas or difficult to access,
    a supplement will be charged depending on the number of bottles selected in your cart.


Switzerland


  • Products and shipping costs are TAX FREE

  • Orders are limited to 12 bottles
    20kg parcel max weight, packaging included

  • Customs duties to be paid at destination



Metropolitan France

Rates displayed including all taxes


  • EXPRESS 24h

Next day delivery before 1 p.m
including the Saturday (at no extra cost)

Predict® CHRONOPOST service
possibility of shifting the day of delivery

Delivery tracking from your customer account

  • Home delivery

    Chronopost Chrono 13

    16€ - 1 to 12 bottles (*)
    26€ - 13 to 24 bottles
    33€ - 25 to 36 bottles
    44€ - 37 to 48 bottles

  • Pickup point

    Chronopost Chrono Relais

    14€ - 1 to 12 bottles (*)

(*)For champagne:

  • delivery calculated on weight ranges from 1 to 10 bottles
  • No delivery to a Pickup Point above 10 bottles


  • Standard 48h

Delivery within 48 hours with delivery against signature
Post office deposit in case of absence

The expertise of La Poste in home delivery
And last-mile expertise!

Follow-up at each stage of the delivery

  • Home delivery

    Colissimo 48h

    28€ - 1 to 12 bottles (*)
    50€ - 13 to 24 bottles
    76€ - 25 to 36 bottles
    99€ - 37 to 48 bottles

(*)For champagne:

  • delivery calculated on weight ranges from 1 to 10 bottles



  • Canary Islands, Jersey, Guernsey, Isle of Man, etc.

Unfortunately, we are unable to deliver to some countries/fiscal territories outside the European Union.
In particular:


  • Büsingen and the island of Helgoland (Germany)
  • Faroe Islands, Greenland (Denmark)
  • Canary Islands, Ceuta, and Melilla (Spain)
  • Åland Islands (Finland)
  • Mount Athos (Greece)
  • Campione d'Italia, Livigno, San Marino and the Vatican (Italy)
  • Jersey, Guernsey, Isle of Man (United Kingdom)
Livraison vin & champagne à l'international
Number of bottles Norway Canada (Quebec)
 USA Japan Hong-Kong
1 to 6 45€ 75€ 75€ 145€ 145€
7 to 12 -- 160€ 160€ -- 270€

Particularities:

  • Norway - Orders are limited to 4 bottles per shipment (private customers only).
  • Canada - Shipping only to the province of Quebec. A document from the SAQ will be sent to the consignee for customs clearance.
  • United States of America - Import restrictions vary by state. Providing a Power Of Attorney is mandatory.
  • Products and shipping costs are TAX FREE

  • Orders are limited to 12 bottlessale to private individual and for personal use only.
    for larger quantities, please contact our customer service for a personal shipping quote

  • Japan - Orders are limited to 6 bottles
    10kg parcel max weight, packaging included

  • Customs duties to be paid at destination

We attach particular importance to the packaging of your order. For this reason, our packaging offers an optimal protection: we only use reinforced carton boxes suitable for the shipping of wine bottles.

  • DISPATCH WITHIN 24/48h

We also ensure that your order will be shipped as soon as possible. Packages are generally sent in 24/48 hours after receipt of your payment (excluding weekends and public holidays).
However, during an overloading period of orders or when the outside temperatures are too high, the dispatchs may be delayed.
We prefer, for instance, not handing over your wine to a carrier on friday to prevent it from being stored in a warehouse or a truck trailer during a summer weekend!

  • CARRIERS & DELIVERY DELAYS

Delivery lead time vary depending on the country of destination. The delivery times are indicative but deliveries in Europe are usually made within 2 to 3 working days.

The delivery time runs from the day your package is picked up by the carrier and depends on the commitment of the carriers (Chronopost & Colissimo).

In France, we use CHRONOPOST express delivery services:

- If you select a Chrono 13® shipping, the delivery takes place the next day after the shipment of the parcel - before 1 pm.
Your order is sent to your home, with delivery against signature. In case of absence, the parcel is deposited at the nearest post office.

- If you choose a Chrono Relais® delivery, the delivery takes within 24 hours too but to one of the 8 000 Relay Pickup points at your disposal.

  • MAXIMUM QUANTITIES

Orders are limited to a maximum of 48 bottles per shipment in mainland France (excluding Corsica) and Monaco, and to a maximum of 36 bottles in Europe (excluding Switzerland).

For superior quantities, please get in touch with our customer service in order to obtain a shipping quote.

  • ORDER TRACKING

As soon as possible, we will provide you a tracking link that allows you to view online the progress of the delivery in real time.
All our packages are handed against signature.

Delivery takes place at the address indicated when placing your order; the parcel being delivered via the designated carrier or by a transport provider of our choice if necessary.

  • PREDICT® SERVICE

By selectiong Chronopost, you will have an express delivery that suits your availability. Thanks to their Predict© service, an email or an SMS is sent to you the day before the delivery happens, announcing the delivery in a 2-hour window.
Several reprogramming options are offered such as the possibility to modify the day and place of delivery or to delegate delivery of the package to a neighbor.
More information on this service directly on the Chronopost website, here.

We recommend that you check the condition of the package in the presence of the deliverer.
Any damage or missing must be mentioned on the delivery receipt next to the signature
The recipient has then two working days to submit a claim to our customer service.

WARNING! No claims will be considered if specific reserves to express dissatisfaction have not been made on the carrier delivery receipt

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